Tribe Coffee Corporation

Refund and Returns Policy

Last updated: October 11, 2026

At Tribe Coffee, we take pride in roasting fresh, quality coffee and getting it to you in excellent condition. If something isn't right with your order, please contact us and we'll do our best to put it right.

1. Coffee and Perishable Products

Because coffee is a food product, we cannot accept returns or offer refunds for coffee, opened packages, flavored coffee, syrups, or other food and beverage products simply because you have changed your mind or no longer want them.

Please check your order carefully before completing your purchase.

This policy does not affect your rights if a product arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains the wrong product, or has another genuine product issue, please contact us within 7 days of delivery.

Email us with:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and packaging, where applicable.

Please keep the original packaging until the issue has been resolved.

Once we have reviewed the details, we may offer a replacement, refund, or another appropriate resolution. Where the problem is our responsibility, we will cover reasonable return shipping costs if a return is necessary.

You do not need to return a damaged or incorrect product unless we specifically request it.

3. Unopened, Non-Perishable Merchandise

Eligible non-food merchandise, such as branded mugs or apparel, may be considered for return within 14 days of delivery, provided that the item is unused, in its original condition, and in its original packaging.

To request a return, contact us first for approval and instructions. Unauthorized returns may not be accepted.

Unless the item is defective, damaged, or incorrectly supplied, the customer is responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns.

Items that have been used, damaged by the customer, or returned without their original packaging may not qualify for a refund.

4. How to Request a Return or Refund

Please contact Tribe Coffee before sending anything back.

Email: tribecoffeecorporation@gmail.com

Business: Tribe Coffee Corporation
1125 12th Street, Suite D
Vero Beach, FL 32960

Include your order number and explain why you are requesting a return or refund. We will review your request and provide the appropriate next steps.

Please do not send products back without receiving return instructions.

5. Refund Processing

Approved refunds will generally be issued to the original payment method. Once processed, the time it takes for the funds to appear in your account depends on your payment provider or bank.

We will notify you when your refund has been processed.

Where appropriate, we may offer a replacement or store credit as an alternative, with your agreement.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel it if it has not yet been processed or shipped.

Once an order has been roasted, packed, processed, or dispatched, cancellation may no longer be possible. This does not affect your rights regarding damaged, defective, or incorrectly supplied products.

7. Coffee Subscriptions

For recurring coffee orders, please manage or cancel your subscription before its next scheduled processing or payment date, using the subscription-management options provided with your account or contacting us for assistance.

Cancellation of future subscription orders does not automatically refund payments for orders that have already been processed or shipped. If a subscription order has an error or product issue, please contact us so we can review it.

Any specific subscription terms displayed at checkout also apply, subject to applicable law.

8. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

9. Contact Us

If you have any questions about this policy or need help with an order, please contact us:

Tribe Coffee Corporation
1125 12th Street, Suite D
Vero Beach, FL 32960
Email: [Insert your customer service email address]
Website: https://tribecoffeecorporation.com

We appreciate your support of our independent coffee roastery and thank you for choosing Tribe Coffee.